On Call Duty
March 11, 2018
Recently, there was a flurry of tweets about on-call and SRE duty schedules. It triggered a memory of a conversation at a manager meeting about a new product offering:
Our Hiring Process
July 30, 2017
Here's how the engineering hiring process works at PacerPro.
Anatomy of an Apology
September 22, 2016
I’ve written my fair share of apologies. It’s a skill, like any other, one that you wish you didn’t have to practice. Yesterday, I had to write a mea culpa to our users. It was our fault, and we came clean about it. I got compliments on the letter! I think I increased customer loyalty as a result. Fuck-ups don’t have to hurt your business.
Guidelines for Using Pivotal Tracker
July 25, 2016
I am often asked about the meaning of things in Pivotal Tracker, such as “What’s the difference between a bug and a chore?” Or, “How can I tell the difference between a bug and a feature?” Another oldie but a goodie is, “What story should I pick from the backlog?” Here are my biased answers.
Stop Thinking Like an Employee
November 5, 2013
A few weeks ago, some of the managers got together for drinks after work. I started to reminisce about an old employer who had, what I thought, was an incredibly unique and reasonable way to handle the “vacation liability” problem. The old firm was a consulting firm, mostly military contracts, in the DC area. We were paid for every hour we billed, and we accrued vacation hours for every hour we were paid. It created an environment where the top performers could rack up so much vacation that they could not use it all. Many companies handle this with the familiar “use it or lose it” policy, which caps the accrued vacation hours to some limit. Instead, the firm let vacation accrue forever, with one modification: When you got a raise, your vacation hours were reduced by exactly the same percentage.